Frequently Asked Questions

Time for some Answers

Here are some of our most frequently asked questions. From how ordering and food delivery works, through information on our food's content, all the way to our holiday schedule!

If there is anything you think should be added to this list, please let us know! You can get in touch by sending us an email to: support@eatclub.com.

Why does EAT Club want my company address, email, and phone number?

When you sign up for an account with EAT Club, we need to enter your company address in to our system. This tells our drivers where to deliver your meal. We use the domain name of your company email to associate you and all of your coworkers with the correct delivery address. Personal emails would not allow us to associate you with your company.

We request phone numbers in case we need to reach you right away in regard to issues with an EAT Club order. We do not share any of your information outside of EAT Club and will only contact you with issues pertaining to EAT Club's ordering and delivery service or if we just want to tell you about our fun weekend.

How will I know when my meal has arrived?

Once a delivery is dropped off, each customer who placed an order will receive an email informing them their lunch has arrived.

If you have downloaded the EAT Club mobile app (iOS, Android), you can elect to receive a push notification on your phone when your meal has arrived.

I cannot access my account and it has been working fine up until now.

The most common reason for this problem is that you have been logged out of your account. Simply go to www.eatclub.com and click the "Login" button in the upper right hand corner. You will be prompted to enter your email and password to log back into your account.

How do I reset my password?

Simply click on the reset password button that is next to your login box. We will email you a password reset link that you must follow to reset your password. EAT Club does not have access to your password on our end, so please remember to write your password down. Also please do not choose ‘password’ as your password. Come on, use your imagination. If you are unable to reset your password after following these steps, please contact us at support@eatclub.com.

Which browsers work best with EAT Club?

We recommend you use the latest versions of Chrome and Firefox in order to have the best EAT Club experience.

View the full list of browsers we support

When is the order cutoff? Can I order after the cutoff?

If your company is on a recurring meal program with EAT Club, you can place your order until 10:00 am the morning your lunch will be delivered.

If you are placing an ad-hoc group order (e.g. you are not on a recurring program), your order is due by 4:30 pm the day before you want the food delivered. We need extra time for these orders, as they are outside our usual recurring volume.

Remember, EAT Club posts menus up to a week in advance, so don’t stop thinking about tomorrow, you can always order ahead.

When should I expect my meal to be delivered?

EAT Club's delivery window begins at 11:30 am and ends at 12:30 pm. If you are on a recurring corporate meal plan your company can request a preferred delivery time. If you have placed an ad-hoc group order for 10+ meals, you can select a delivery time preference within that window.

What do we do with the orange delivery bag if one has been left behind?

Our drivers will pick up delivery bags the day after a meal is delivered. This may occur whether you have placed an order that day or not. Please leave the bag with the plastic trays inside at the drop off location. If for any reason your bag is not retrieved the next day, please inform us at bags@eatclub.com. Please do not keep the bag and attempt to start your own EAT Club.

Can I tip my delivery driver?

Our delivery reps are not allowed to accept cash tips. You may tip your driver by selecting the “Tip your driver” option during checkout, or you may set up a recurring tip through your Account Manager. You may also give them ‘tips’ on life. They enjoy that.

How are restaurants chosen at EAT Club, and how important is my feedback?

Customer feedback is vital at EAT Club. We select restaurants that are either 4 star or above on Yelp or come as a direct recommendation from our customers. The meal reviews completed by our customers are read daily and are used to help us determine if we will continue a relationship with a given restaurant. So if you love a restaurant and want to keep it on your rotation, please rate your meals. Bonus points if your comments make us laugh (bonus points can not be redeemed for anything).

Where do I find dietary information on dishes?

You can look for these icons on the menu, which will provide dietary and other information (**Please be advised of cross-contamination: our food is made in facilities that also handle peanuts, milk, egg, wheat, soy, tree nuts, fish and shellfish**):

Vegetarian

Vegan

Gluten Free

Dairy Free

Spicy

How does EAT Club define different dietary classifications?

EAT Club defines terms such as "vegetarian" and "vegan" as follows:

Vegetarian: At EAT Club, we follow the Lacto-Ovo Vegetarian Diet guidelines when designing our vegetarian meals. Foods that may be included in our Vegetarian dishes are: grains, fruits, vegetables, ALL beans and legumes, including peanuts, seeds, nuts, dairy, eggs, honey. Foods NOT included in our Vegetarian dishes: meat, fish, poultry, and products derived from any of these foods

Vegan: At EAT Club, we follow the basic Vegan Diet guidelines when designing our vegan meals. Foods that may be included in our Vegan dishes are: Grains, fruits, vegetables, ALL beans and legumes, including peanuts, seeds, nuts. Foods NOT included in our Vegan dishes: meat, fish, poultry, dairy, eggs, honey, or products derived from any of the above foods

Small Plate: We've marked some of our dishes with a "small plate" icon to help guide our Eaters to the portion sizes that are right for them. In most cases, these dishes are traditionally smaller in portion due to the high quality or cost of the ingredients, like sushi and poke bowls. In other cases, we've designed meals that are smaller in portion for those with lighter appetites. We define a “small plate” based on a number of criteria, the main one being Eater feedback. The “small plate” dishes may be considered less filling by some of our customers and we see that in reviews. We also see that, some of our larger meals, while satisfying to our heartier eaters, are just too much for those with smaller appetites. We strive to meet all of our eaters' needs and, as always, appreciate feedback about our service and meals.

Smart Choice: What's a Smart Choice and how does a dish qualify for that?
We've marked certain dishes with a Smart Choice icon to help provide EATers better information about dishes that meet certain healthier-eating criteria. While there's no one dish that's right for everyone, these dishes rank well on at least three out of four of the following criteria:

  1. Low in refined sugar or simple carbohydrates, below 15 grams per meal. Our definition of simple carbs includes white rice, white bread, white flour and white potatoes.
  2. Contains healthy fats, including most plant-based oils and fats from nuts.
  3. Contains lean proteins, including fish, skinless chicken, skinless pork loin, lean cuts of beef, skinless turkey or plant-based protein.
  4. High in fiber, greens or fruits.
We will be continuously adding to our Smart Choice selections as we review current dishes and develop new ones.

How will I know if my food contains allergens, such as nuts and seafood?

On any dish for which it's available, we list allergen information for the top eight most common allergens: peanuts, tree nuts, fish, shellfish, milk, egg, soy, wheat. This information can be found by clicking on the dish's picture on the menu and visiting the "Nutrition Information" tab. **Please be advised of cross-contamination: our food is made in facilities that also handle peanuts, milk, egg, wheat, soy, tree nuts, fish and shellfish. Also, consuming raw or undercooked meats, poultry, seafood, shellfish, eggs or unpasteurized milk may increase your risk of foodborne illness**

Why do some dishes not have nutritional or allergen information available?

While we provide nutritional and allergen information whenever we can, we work with a number of small, local restaurants that do not have this information to share with us. However, we regularly and actively update our nutritional and allergen databases so that the information you see will be as up-to-date and accurate as possible.

Can I customize my order?

At this time we are unable to provide customized meal requests (e.g. “hold the cheese”). One of the factors for keeping our costs down is that we do not require the restaurants to provide special or modified meals.

Does EAT Club provide drinks and desserts?

At this time, EAT Club does not provide drinks or desserts.

Does EAT Club deliver at night and/or on weekends?

Currently EAT Club delivers during the lunch hour only, on weekdays.

Do you deliver to residential addresses?

Unfortunately no, we are unable to deliver to residential addresses.

What's EAT Club's Holiday Schedule?

We will not deliver on the following days in 2019:

Monday, May 27 Memorial Day
Thursday, July 4 Independence Day
Monday, September 2 Labor Day
Thursday, November 28 Thanksgiving Day
Wednesday, December 25 Christmas Day
Wednesday, January 1, 2020 New Year's Day

Service may also be limited around Christmas and New Year.

My question/issue was not addressed in this FAQ.

Please contact Member Services at support@eatclub.com if you have any questions or issues still requiring an answer.