Frequently Asked Questions

Time for some Answers

Here are some of our most frequently asked questions. From how ordering and food delivery works, through information on our food's content, all the way to our holiday schedule!

Please contact Customer Support at support@eatclub.com if you have any questions or issues still requiring an answer.

When you sign up for an account with EAT Club, we need to enter your company address in to our system. This tells our drivers where to deliver your meal. We use the domain name of your company email to associate you and all of your coworkers with the correct delivery address. Personal emails would not allow us to associate you with your company.

We request phone numbers in case we need to reach you right away in regard to issues with an EAT Club order. We do not share any of your information outside of EAT Club and will only contact you with issues pertaining to EAT Club's ordering and delivery service or if we just want to tell you about our fun weekend.

Once a delivery is dropped off, each customer who placed an order will receive an email informing them their lunch has arrived.

If you have downloaded the EAT Club mobile app (iOS, Android), you can elect to receive a push notification on your phone when your meal has arrived.

The most common reason for this problem is that you have been logged out of your account. Simply go to www.eatclub.com and click the "Login" button in the upper right hand corner. You will be prompted to enter your email and password to log back into your account.

Simply click on the reset password button that is next to your login box. We will email you a password reset link that you must follow to reset your password. EAT Club does not have access to your password on our end, so please remember to write your password down. Also please do not choose ‘password’ as your password. Come on, use your imagination. If you are unable to reset your password after following these steps, please contact us at support@eatclub.com.

We recommend you use the latest versions of Chrome and Firefox in order to have the best EAT Club experience.

View the full list of browsers we support

If your company is on a recurring meal program with EAT Club, you can place your order until 10:00 am the morning your lunch will be delivered.

Remember, EAT Club posts menus up to a week in advance, so don’t stop thinking about tomorrow, you can always order ahead.

EAT Club's delivery window begins at 11:30 am and ends at 12:30 pm. If you are on a recurring corporate meal plan your company can request a preferred delivery time.

Our drivers will pick up delivery bags the day after a meal is delivered. This may occur whether you have placed an order that day or not. Please leave the bag with the plastic trays inside at the drop off location. If for any reason your bag is not retrieved the next day, please inform us at bags@eatclub.com. Please do not keep the bag and attempt to start your own EAT Club.

Our delivery reps are not allowed to accept cash tips. You may tip your driver by selecting the “Tip your driver” option during checkout, or you may set up a recurring tip through your Account Manager. You may also give them ‘tips’ on life. They enjoy that.

Customer feedback is vital at EAT Club. We select restaurants that are either 4 star or above on Yelp or come as a direct recommendation from our customers. The meal reviews completed by our customers are read daily and are used to help us determine if we will continue a relationship with a given restaurant. So if you love a restaurant and want to keep it on your rotation, please rate your meals. Bonus points if your comments make us laugh (bonus points can not be redeemed for anything).

You can look for these icons on the menu, which will provide dietary and other information (**Please be advised of cross-contamination: our food is made in facilities that also handle peanuts, milk, egg, wheat, soy, tree nuts, fish and shellfish**):

Vegetarian

Vegan

Gluten Free

Dairy Free

Spicy

EAT Club defines terms such as "vegetarian" and "vegan" as follows:

Vegetarian: At EAT Club, we follow the Lacto-Ovo Vegetarian Diet guidelines when designing our vegetarian meals. Foods that may be included in our Vegetarian dishes are: grains, fruits, vegetables, ALL beans and legumes, including peanuts, seeds, nuts, dairy, eggs, honey. Foods NOT included in our Vegetarian dishes: meat, fish, poultry, and products derived from any of these foods

Vegan: At EAT Club, we follow the basic Vegan Diet guidelines when designing our vegan meals. Foods that may be included in our Vegan dishes are: Grains, fruits, vegetables, ALL beans and legumes, including peanuts, seeds, nuts. Foods NOT included in our Vegan dishes: meat, fish, poultry, dairy, eggs, honey, or products derived from any of the above foods

Small Plate: We've marked some of our dishes with a "small plate" icon to help guide our Eaters to the portion sizes that are right for them. In most cases, these dishes are traditionally smaller in portion due to the high quality or cost of the ingredients, like sushi and poke bowls. In other cases, we've designed meals that are smaller in portion for those with lighter appetites. We define a “small plate” based on a number of criteria, the main one being Eater feedback. The “small plate” dishes may be considered less filling by some of our customers and we see that in reviews. We also see that, some of our larger meals, while satisfying to our heartier eaters, are just too much for those with smaller appetites. We strive to meet all of our eaters' needs and, as always, appreciate feedback about our service and meals.

Smart Choice: What's a Smart Choice and how does a dish qualify for that?
We've marked certain dishes with a Smart Choice icon to help provide EATers better information about dishes that meet certain healthier-eating criteria. While there's no one dish that's right for everyone, these dishes rank well on at least three out of four of the following criteria:

  1. Low in refined sugar or simple carbohydrates, below 15 grams per meal. Our definition of simple carbs includes white rice, white bread, white flour and white potatoes.
  2. Contains healthy fats, including most plant-based oils and fats from nuts.
  3. Contains lean proteins, including fish, skinless chicken, skinless pork loin, lean cuts of beef, skinless turkey or plant-based protein.
  4. High in fiber, greens or fruits.
We will be continuously adding to our Smart Choice selections as we review current dishes and develop new ones.

On any dish for which it's available, we list allergen information for the top eight most common allergens: peanuts, tree nuts, fish, shellfish, milk, egg, soy, wheat. This information can be found by clicking on the dish's picture on the menu and visiting the "Nutrition Information" tab. **Please be advised of cross-contamination: our food is made in facilities that also handle peanuts, milk, egg, wheat, soy, tree nuts, fish and shellfish. Also, consuming raw or undercooked meats, poultry, seafood, shellfish, eggs or unpasteurized milk may increase your risk of foodborne illness**

While we provide nutritional and allergen information whenever we can, we work with a number of small, local restaurants that do not have this information to share with us. However, we regularly and actively update our nutritional and allergen databases so that the information you see will be as up-to-date and accurate as possible.

At this time we are unable to provide customized meal requests (e.g. “hold the cheese”). One of the factors for keeping our costs down is that we do not require the restaurants to provide special or modified meals.

At this time, EAT Club does not provide drinks or desserts.

Currently EAT Club delivers during the lunch hour only, on weekdays.

Unfortunately no, we are unable to deliver to residential addresses.

We will not deliver on the following days in 2020:

Monday, Jan 20 Martin Luther King Jr. Day
Monday, Feb 17 President's Day
Monday, May 25 Memorial Day
Friday, Jul 3 Independence Day
Monday, Sep 7 Labor Day
Thursday, Nov 26 Thanksgiving Day
Friday, Nov 27 Black Friday
Thursday, Dec 24 - Friday, Jan 1 2021 Winter Holiday

Service may also be limited around Christmas and New Year.

EAT Club credit is not redeemable for cash or cash equivalents, is non-transferable and may not be applied towards prior purchases. EAT Club credit may be returned to the issuing credit card at the request of the customer. Other restrictions may apply.

Additionally, EAT Club may offer you promotional credit. Promotional credit is valid for a limited time only and expires 6 months from the offer date unless otherwise designated by EAT Club. Failure to use promotional credit before its expiration date will result in its forfeiture. We reserve the right to cancel promotional credits at any time. No refunds will be granted for any expired or canceled promotional credit.

Please contact Member Services at support@eatclub.com if you have any questions or issues still requiring an answer.